March 14, 2011
Polos Electronics :
Hello everyone, I wanted to tell you thank you for the service over the past many years. Thanks is not really enough. You routinely go out of your way to help us even on short notice.
In the year 2000, Polos Electronics Inc designed our first custom burglar alarm system for a 2 story house, incorporating my wish list... It has been upgraded because I wanted some addition monitoring sensors and a fire bell added to outside.
All the work and continued maintenance could not have been done better.. The company is very responsive to questions as well as visits if they are needed to resolve my concerns..
I would recommend the company to anyone who wants great local service provider and wants to feel confident that the work and after maintenance will always be done to the highest standard...
My wife's last call for help came at a very difficult time in our daily routine. That difficulty was only made worse by the yellow light on our control panel. Oh yes, she also lost the garage door opener that morning while on a walk. More stress. When she came home to the yellow light she had visions of an attempted illegal entry and was very worried. You probably told us years ago when we installed our system that the light would come on if the battery was low. Unfortunately my wife did not remember that. What she did remember was that our house was broken into a few days prior to the scheduled initial install and since she had lost the garage door opener,
someone had means to enter. Now the trouble light is on and she did not
know if it was safe to enter the house or if it was just a door not closed
properly or?? She called the office in somewhat of a frantic panic and had
to leave a message. She had hardly hung up the phone when she got a return
call and was given the code to type into the display to find out what the error message was. To say that she was relieved would be an understatement. "Low battery" it said, and your people told us that the system would still work as long as we had electrical service. Relief again, it was safe to use the alarm system and no one had tried to enter our house. Scheduling the replacement of the backup battery was a challenge because my schedule changed and changed again. Your staff was always courteous and never put us down or treated us in a discourteous manner even though we made several schedule changes. You definitely know how to take care of your customers and we are happy to be among them..
Sincerely,
Jan and Mary Wojciechowski
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August 2009
My wife and I would like to take a few minutes to thank the owner and employees of Polos Electronics. We built a new home in Neskowin, OR and initially we hired an individual to install a media room, which included a 7.1 surround sound system and a 100 inch plus screen, a whole house music/i-pod system and a security system. Much to our dismay, the individual we hired left us high and dry in the middle of installation.
After regaining our composure, we interviewed several companies to complete the installation and finally settled on Polos Electronics. It was the best decision we ever made. They're an overall "Five Star" company!
They actually traveled to our home from Battle Ground, WA and completed our installation in two days. They're very knowledgeable about their field and they made great suggestions about which products to use. They policed themselves and cleaned up after every stage of the installation. We can't say enough good things about Andy and his staff. They were all great! We would use them again in a heartbeat. If you're looking for a low voltage installer, you won't find a better one than Polos Electronics.
Sincerely,
Al and Adele Gonzales
Neskowin, OR
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July 2007
Name: Al Bishop
System(s) you had us install or upgrade: Home security change over from ADT.
Star rating 1-5 (1 being terrible and 5 being excellent!):
Employee knowledge of product(s) you had installed: 5
Employee friendliness and professionalism: 5
Over-all cleanliness/appeal of installation: 5
Competitive price with other companies: 5
How well did we find/install the equipment you wanted: 5
Any other comments?
We have used Polos Electronics for over 4 years. Their technicians are always prompt with their appointments, and any needs we have had, have been professionally answered and completed. Upgrades to our system were completed with very competitive rates on parts and labor.
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Five Star (5*) Rating on all levels. We have worked with Polos for more than 15 years on many projects and would consider no other company for work on security and TV/sound systems, both residential and commercial. The quality of their products is exceptional and they make recommendations based on the products they use themselves; the quality of their work is impeccable; their customer service and timeliness is the best; and their pricing is very competitive. We have used them in at least 4 jobs, again, both residential and commercial, including upgrades and complete wiring and installation in new construction and in all facets their work is absolutely great. In addition, not only are they great at the installation phase, but even better if something comes up later that needs attention -- great on follow through. Very nice, knowledgeable, honest, and professional staff to work with always! Try them and you will see what I mean!
Martha Helikson
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Michael E. Troxler, CFP
Principal/Senior Planner
Vista Financial Planning Group, LLC
System(s) you had us install or upgrade:
Ethernet network,
Audio/Visual Systems,
Digital Camera/Security System
Star rating 1-5 (1 being terrible and 5 being excellent!):
Employee knowledge of product(s) you had installed: 5
Employee friendliness and professionalism: 5
Over-all cleanliness/appeal of installation: 4
Competitive price with other companies: 5
How well did we find/install the equipment you wanted: 5
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Name: Dave
System(s) you had us install or upgrade: Security
Star rating 1-5 (1 being terrible and 5 being excellent!):
Employee knowledge of product(s) you had installed: Excellent
Employee friendliness and professionalism: Excellent
Over-all cleanliness/appeal of installation: Very Good
Competitive price with other companies: Very Good
How well did we find/install the equipment you wanted: Excellent
Any other comments? Very professional and good follow thorough! We have used Polos on a number of jobs and would use them again.
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Name: Rod Turnbow
System(s) you had us install or upgrade: burglar alarm
Star rating 1-5 (1 being terrible and 5 being excellent!):
Employee knowledge of product(s) you had installed: 5
Employee friendliness and professionalism: 5
Over-all cleanliness/appeal of installation: 5
Competitive price with other companies: 5
How well did we find/install the equipment you wanted: 5
Any other comments? Your installer was very careful & knowledgeable, we are extremely pleased with the system.
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October 2011
Name: Dave S.
System(s) you had us install or upgrade: New install of
Camera,
Wiring,
Security system,
Sound
Star rating 1-5 (1 being terrible and 5 being excellent!)
Employee knowledge of product(s) you had installed: 5
Employee friendliness and professionalism: 5
Over-all cleanliness/appeal of installation: 5
Competitive price with other companies: 5
How well did we find/install the equipment you wanted? 5
Do you have any other comments to add? Knowledgeable, professional and very concerned about my overall satisfaction. Always had a understandable answer to my questions and I felt like my quesitons were
important to them. A truely enjoyable experience from estimation through post installation follow-up.
Would and have recommend Polos to others!
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Oct 2011
Name: Scott Benedetti
How did you find us? Recommended by a friend
System(s) you had us install or upgrade: GSM Monitored Alarm addition
Star rating 1-5 (1 being terrible and 5 being excellent!)
Employee knowledge of product(s) you had installed: 5
Employee friendliness and professionalism: 5
Over-all cleanliness/appeal of installation: 5
Competitive price with other companies: 4
How well did we find/install the equipment you wanted? 5
Do you have any other comments to add? Why go anywhere else? Seriously!
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October 2011
Name: Mike & Jennifer Solomon
How did you find us? Our contractor solicited three bids for the project. Polos' bid was by far the most professional and detailed bid. Didn't try to sell us things we didn't ask for.
System(s) you had us install or upgrade: security system and surround sound and house stereo
Star rating 1-5 (1 being terrible and 5 being excellent!) 5
Employee knowledge of product(s) you had installed: I was amazed at what they knew. Yet they could explain it all in terms even we could understand.
Employee friendliness and professionalism: Complete professionals and most friendly. They worked really well together and were so efficient! They've also been very responsive to our follow up questions.
Over-all cleanliness/appeal of installation: It all looks as if it were installed when the house was built. And the job required a lot of products and boxes which they managed very well. As soon as a box was opened and emptied, they'd move it outside. Plus, they came with all the materials they needed. No one had to "run back to the office" for another part or product.
Competitive price with other companies: In fact, I think you get a lot more than you pay for with Polos. Again, the follow up customer service has been awesome.
How well did we find/install the equipment you wanted? We're completely satisfied.
Do you have any other comments to add? It's been 5 months since our installation and I just received an email from Polos with instructions for changing the time (daylight savings time) on the alarm system. And the info came before I needed it! It didn't occur to me that would need to be changed. Now that's GREAT customer service.
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